Support
We're a small team. Real replies, not a ticket queue.
Contact us
Email [email protected] for billing questions, a charge you don't recognize, account access issues, or anything about a generated file. Include your account email and, if it's about a specific charge, the approximate date and amount.
Most requests are one of a handful of things: a billing question, a file that didn't generate the way you expected, or trouble getting into your account. Tell us which one it is up front and include your account email — that alone gets most requests answered on the first reply instead of a round trip asking for it.
If you're signed in, the request form below lets you tag what you're writing about — Voice Design, Voice Conversion, Dubbing, Transcribe, Localize, billing, or your account — and attach the job or project ID for the workflow in question, so your message starts already sorted into the right context instead of a blank email we have to route ourselves. Whether you use the form or write to the address above, the same small team reads every message: there's no first-line filter or ticket queue standing between you and a person who can actually look at the job. That's also why replies take a day or two rather than minutes — real answers, from someone who read what you wrote, cost more time than an automated acknowledgment. If your question is about what a plan includes rather than something that's gone wrong, the pricing and privacy pages below usually answer it faster than waiting on a reply.
Common questions
- Billing and plans: see the pricing page for what each plan includes, or manage/cancel your subscription from your account's billing page.
- Data and privacy: see our Privacy Policy.
- Terms of use: see our Terms of Service.
Response time
We aim to reply within 1 to 2 business days.