Terms of Service

Last updated: 2 October 2026 · ภาษาไทย

1. Who we are and what these Terms cover

In short: NarrateHQ is run by an individual in Thailand. Creating an account means you agree to these Terms and our Privacy Policy.

NarrateHQ ("NarrateHQ", "we", "us") is operated by Gasidid Saovanai, an individual based in Nakhon Sawan, Thailand. These Terms of Service ("Terms") are an agreement between you and us covering the website at narratehq.com, your account, and every feature we make available there (together, the "Service").

By creating an account, signing in with Google for the first time, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service. If you use the Service for an organization, you confirm you have authority to bind it, and "you" includes that organization.

2. Who can use the Service

In short: you must be 18 or older, or have a parent or guardian's consent.

You must be at least 18 years old, or use the Service with the consent and supervision of a parent or legal guardian who agrees to these Terms on your behalf. Under Thai law you are a minor until age 20; if you are under 20, you need that consent before buying a paid plan or credits.

3. Your account

In short: keep your login secure; activity on your account is your responsibility.

You sign up with an email address and password, or with Google. Give us accurate information, keep your credentials secure, and tell us at [email protected] if you think someone has accessed your account. You are responsible for activity under your account until you tell us about a problem. One account is for one person; do not share it or create accounts to get around plan limits.

4. The Service

In short: features, voices, and limits can change.

NarrateHQ turns text into narration audio, and offers related tools such as speech to text, Clone Voice, and subtitle export. Voices are produced by third-party speech engines that we select; a voice, language, or quality lane may change or be withdrawn when an engine changes. We may add, change, limit, or discontinue features and set or change usage limits. We will give reasonable notice of changes that materially reduce what a paid plan includes.

5. Acceptable use

In short: don't impersonate, deceive, defraud, infringe, or attack the Service.

You agree not to use the Service, or any audio it generates, to:

• imitate a real person's voice, or create speech that sounds like a real person, without that person's verifiable consent;
• deceive or defraud anyone, including presenting generated speech as a genuine recording of a real person or event;
• create or distribute unlawful content, including defamatory, harassing, or hateful content, content exploiting minors, or content that infringes intellectual property, privacy, or personality rights;
• break any law that applies to you, including Thailand's Computer-Related Crime Act;
• hack, overload, or interfere with the Service, get around usage limits or technical restrictions, or scrape it without our written permission;
• use generated audio to train, fine-tune, or evaluate a speech-synthesis or voice-cloning model, or to build a competing service; or
• use the Service in any other way we reasonably consider abusive or harmful to us, other users, or third parties.

Our Acceptable Use page gives examples. We do not monitor what you generate, but we may investigate suspected violations, remove content, suspend or close accounts, and cooperate with authorities when the law requires it.

6. Clone Voice

In short: clone only voices you have explicit permission to use; you are responsible for that permission.

Clone Voice is available on Creator and higher plans. Before creating a voice, you must confirm that you own the recording or have permission to use it, and that every identifiable speaker in it has given explicit consent to having their voice cloned, not only to being recorded. You are responsible for that consent and for keeping evidence of it; we may ask you for it.

We delete your source recording once the voice has been created; if creation fails, we keep it so you can retry, until you delete the voice. You can delete a cloned voice at any time, and we then ask the speech engine to delete it too, where that engine supports deletion. If an engine cannot delete a voice, we tell you before you create the voice; after you delete it, the voice can no longer be used through NarrateHQ, but that engine may keep it under its own terms. If you believe your voice has been cloned without your consent, email [email protected]; we will suspend the voice while we review the request. How we handle voice recordings is described in the Privacy Policy.

7. Your content and generated audio

In short: your scripts stay yours. Audio made on a paid plan can be used commercially, even after you cancel. We do not train AI models on your content.

You keep all rights you have in the scripts, recordings, and other material you submit ("Your Content"). You give us a non-exclusive, worldwide, royalty-free permission to store, copy, process, and transmit Your Content only as needed to provide, secure, and support the Service for you. We do not use Your Content or the audio generated from it to train or improve AI models.

Audio, subtitles, and other files the Service generates for you ("Output") may be used as follows, provided you follow these Terms:

• Paid plans include commercial use: Output generated while you are on a paid plan may be used for any lawful purpose, including commercial use such as monetized videos, client work, and advertising, without attribution. That right continues after you cancel or downgrade.
• Output generated on the Free plan is for evaluation and personal, non-commercial testing only; commercial use is not included on Free.

Because Output is produced by statistical models, similar input can produce similar Output for other users, and we do not guarantee it is unique. You are responsible for reviewing Output before you use it, and for disclosing that speech is AI-generated wherever a platform or law requires it. You confirm you have the rights needed to submit Your Content and that using Your Content and Output will not break these Terms or the law.

8. Our intellectual property

In short: the Service and the NarrateHQ brand stay ours.

The Service, including its software, interface, design, and the NarrateHQ name and logo, belongs to us or our licensors. Apart from the rights stated in these Terms, nothing transfers to you. If you send us feedback, we may use it without obligation to you.

9. Plans, credits, and payment

In short: plans renew automatically until you cancel. Monthly credits reset each cycle. Payments are processed by Stripe.

Plan prices, credits, and features are shown on the pricing page. Payments are processed by Stripe; your card details go directly to Stripe and never reach our servers. You are charged in the currency you choose at checkout.

• Renewal. Paid plans renew automatically each month or year until you cancel. You can cancel at any time from your account; your plan stays active until the end of the period you have paid for, and you will not be charged again.
• Credits. Each plan includes a monthly credit allowance, which resets at the start of each billing cycle; unused monthly credits do not roll over. The Free plan includes 30,000 credits a month.
• Top-up credits. Top-up packs can be bought on Creator and higher plans. Top-up credits do not expire while you have an active paid plan; they cannot be spent while your account is on the Free plan, and become usable again if you resubscribe.
• No cash value. Credits of any kind have no cash value and cannot be transferred or exchanged for money.
• Price changes. We may change prices. A change applies from your next billing period after we have told you about it by email or in your account.
• Tax. NarrateHQ is not currently registered for Thai value-added tax. The price shown is the amount charged; no VAT is added, and we cannot issue tax invoices.

10. Refunds

In short: payments are not refundable except where the law requires. Credits for a failed generation are returned automatically.

Fees for plans and credits are non-refundable, including for partly used billing periods and unused credits, except where Thai law or other law that applies to you requires a refund and cannot be excluded. This does not affect the following:

• If a generation fails, the credits reserved for it are returned to your balance automatically.
• If we discontinue the Service as a whole, we will refund the unused portion of any prepaid period.
• If we make a material change to these Terms that you do not accept (section 18), you may cancel and receive a refund of the unused portion of a prepaid annual plan.

Approved refunds are returned to the original payment method through Stripe and usually arrive within 5 to 10 business days, depending on your bank. When a payment is refunded, the credits it bought are removed from your account.

11. Referral credits

In short: referral rewards are service credits, paid only on a referred member's first paid membership, and can be reversed for abuse.

If the referral program is available in your account, a referral is attributed through a signed cookie for up to 30 days. A reward is created only when the referred account makes its first successfully paid membership subscription invoice within 90 days of attribution. Top-ups, renewals, trials, zero-value invoices, enterprise or manual subscriptions, and other non-membership payments do not qualify.

The current program rate is 5% of the purchased monthly credit basis for the referrer and 3% for the referred member (annual subscriptions use twelve times that basis, with credits rounded down to a whole credit). The referred member must verify the account within 14 days of payment; the referrer's reward settles after the same 14-day hold. Rewards expire 90 days after becoming available. A referrer on the Free plan may hold an earned reward but must have an active paid plan before spending it.

We may hold, cancel, or manually review rewards for suspected fraud, self-referral, duplicate accounts, payment disputes, or policy violations. Successful refunds and lost disputes reduce rewards proportionally, and an open dispute freezes the affected rewards. If more credits were spent than remain after a reversal, a recovery balance is recorded and future referral rewards may offset it. We never reduce monthly entitlements or purchased top-ups to recover a referral reversal.

12. Third-party services

In short: some parts of the Service rely on other companies, under their own terms.

The Service relies on third parties we do not control, including Google for sign-in, Stripe for payments, and speech engines and hosting providers. Your use of a third party's service, such as signing in with Google, is also subject to that provider's terms. We are not responsible for third-party services, but we choose them with care and will help you with problems that affect your use of NarrateHQ.

13. Suspension and closing your account

In short: you can delete your account at any time. We can suspend accounts that break these Terms.

You can stop using the Service and delete your account at any time from your account page; deletion removes your data as described in the Privacy Policy. We may suspend or limit your access immediately if we reasonably suspect a breach of these Terms, a security risk, or unlawful activity, and may close your account if the breach is serious or repeated. Where practical, we will tell you why and give you a chance to respond. Fees already paid are not refunded when an account is closed for breach of these Terms. Sections that by their nature should continue after closure (including sections 7, 8, 14, 15, 16, and 17) continue to apply.

14. Disclaimer

In short: the Service is provided as is. Generated speech can contain mistakes.

To the extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, non-infringement, availability, or error-free operation. Output is synthetic speech and may mispronounce words or misstate meaning; check it before you publish.

15. Limitation of liability

In short: our total liability is capped at what you paid us in the last 12 months, or 3,000 baht if that is more. Some liability cannot be limited.

To the extent the law allows, we are not liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, data, or goodwill, arising from the Service or these Terms. Our total liability for all claims arising from the Service or these Terms is limited to the greater of (a) the amount you paid us for the Service in the 12 months before the event giving rise to the claim, and (b) 3,000 Thai baht.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the law, including liability for our wilful misconduct or gross negligence, or for death or bodily injury, and nothing limits your rights as a consumer under Thai law.

16. Indemnity

In short: if your content or your use of the Service leads to a claim against us, you cover it.

You agree to compensate us for claims, losses, fines, and reasonable costs, including reasonable legal fees, arising from Your Content, your use of the Service or Output, a cloned voice you created, or your breach of these Terms or the law, except to the extent the claim is caused by our wilful misconduct or gross negligence.

17. Governing law and disputes

In short: Thai law applies, and disputes go to Thai courts.

These Terms are governed by the laws of the Kingdom of Thailand. Please contact us first so we can try to resolve any dispute informally. A dispute that cannot be resolved that way will be decided by the competent Thai courts. If you are a consumer, this does not take away your right to bring a claim in the court where you live, or any other protection that consumer law gives you.

18. Changes to these Terms

In short: we will email you 30 days before a material change.

We may update these Terms. For a material change that affects your rights or what you pay, we will notify you by email at least 30 days before it takes effect. If you do not accept it, you can cancel before it takes effect and receive a refund of the unused portion of a prepaid annual plan. Other changes take effect when we publish them here. The "Last updated" date shows the current version. Continuing to use the Service after a change takes effect means you accept the updated Terms.

19. General

In short: the usual closing terms.

• If any part of these Terms cannot be enforced, the rest remains in effect, and the unenforceable part is replaced by an enforceable one closest to its intent.
• Not enforcing a term at one time does not waive our right to enforce it later.
• You may not transfer your rights under these Terms without our written consent. We may transfer ours, including to a company we set up to operate NarrateHQ, or as part of a sale or reorganization of the business; we will tell you if this happens.
• We are not liable for failures or delays caused by events beyond our reasonable control, including natural disasters, government action, network or utility failures, and outages of third-party providers.
• These Terms, together with the Privacy Policy, are the entire agreement between you and us about the Service.
• These Terms are published in Thai and English with the same meaning. If they conflict, the Thai version prevails for users in Thailand, and the English version prevails for everyone else, to the extent the law allows.

20. Contact

Gasidid Saovanai (NarrateHQ), Nakhon Sawan, Thailand. Email: [email protected]